Frequently Asked Questions

  • Which Vanish products are eligible for the money back guarantee promotion?

    • The NEW 470g, 850g and 1.9kg Vanish Turbo Fast Acting Stain Remover Powder.

  • How long is this promotion valid for?

    • This money back guarantee promo is valid from 01/03/2026 till 31/12/2026.

  • How long after my purchase can I claim my money back?

    • You can claim your money back within 28 days from the date of purchase.

  • What are the requirements for a successful claim?

    • If you use the product and the stain has not been completely removed, upload a photo of the stain post washing, your receipt and a short description of why you’re unsatisfied with the results.

  • Where does this promotion apply?

    • The promotion applies in the UK & Ireland across all stores.

  • When will I receive my refund?

    • If approved, fulfilment of the refund will take place within 28 days from the date of eligibility being confirmed.

  • Can I claim in-store?

    • No, the only way to claim your refund is by visiting www.vanishguarantee.co.uk and completing the online form.

  • How many times can I claim my money back?

    • There is a maximum of 1 claim per household for the entirety of the promotion.